Angela Kays is Business Development Manager at Merchants, a company which specialises in business process outsourcing services for of its national and international clients. Her role is UK based and focuses on attracting new business from the UK market into Merchants operations in South Africa and Bahrain. Prior to joining Merchants to take up this role Angela was based in South Africa for 13 years, working in the field of economic development; first for the UK government and later the South African government, assisting companies to develop business in South Africa and later to attract investment into South Africa. Prior to working in South Africa Angela spent 9 years at Macmillan Publishers as International Advertising Manager, with responsibility for key accounts and developing new business and products for the magazines in the scientific division.
Merchants is a division of Dimension Data. The companyoffers contact centre solutions especially designed to suit the requirements of government and private sector clients. This includes the outsourcing of customer contact centres, through to advice on customer management strategy, contact centre assessment, contact centre development and improvement, customer experience management and revenue optimisation.
